Customer Service Advisor | 23k per annum

Customer Service Advisor

Our Client is a leading supplier of utilities solutions to business across the UK.  Based in Brighton they are seeking a dedicated and detail-oriented individual to join their Customer Service team.

The Customer Service Advisor is the first point of contact for customers with queries, questions or even complaints on service and ensuring a smooth / positive experience throughout their journey.

Duties include:

• Handle customer inquiries and complaints via phone, email, etc.
• Resolve issues related to accounts, billing, and service.
• Maintain accurate and up-to-date customer records.
• Welcome new clients and ensure they have all the information they need.
• Identify opportunities to upsell and expand client services.
• Collaborate with internal and external partners to find solutions.

You’ll be a great fit if:

• You have a passion for helping others and building strong relationships
• You possess excellent communication skills, both written and verbal.
• You’re a quick learner with a knack for problem-solving.
• You’re a team player who thrives in a fast-paced environment.
• You’re proficient in using common office software (Microsoft Word, Excel, Outlook).

In return a salary of £23,000 per annum + performance bonuses is provided.  A holiday allowance that increases with length of service and a full benefits package (health insurance, wellness programs, etc.).

For further information apply below.